About Synopsis
The best SaaS platform to unlock insights from your most engaged audience
Founded in Paris in 2023, Synopsis is a French SaaS company that helps social media and customer experience managers turn customer feedback into strategic decisions.
Our platform captures, analyzes, and prioritizes customer feedback from every touchpoints: social media, forums, surveys and more. We use AI and sentiment analysis to understand what truly matters, helping brands understand friction points, monitoring their customer experience and identify key influencers.
Emotions are our strategic weapon. By analyzing the intensity and frequency of emotional signals across verbatims, we identify what drives perception, loyalty, and differentiation — so our clients stay ahead of their market.
Our mission
Creating stronger connections between brands and their customers
We help social media and customer experience managers understand their engaged audience to better prioritize their actions.
With Synopsis, you don't need to read thousands of feedback lines or wait weeks for reports. Our platform analyzes sentiment and language in real time to detect what delights, frustrates, or confuses your customers.
By turning raw feedback into prioritized insights, we help teams align fast. No more guesswork. Just sharp decisions based on customer truth.
Our vision
Closing the gap between brands and people
We believe customer feedback should shape strategic marketing decisions.
At Synopsis, we see feedback as one of the most underused assets in business. Brands often collect it, but rarely exploit its full value. We are here to change that.
We envision a world where companies bridge the gap between their brands and their audiences. A world where the Voice of Customers helps guide product choices, refine messaging, and sharpen brand positioning.
Meet the Team
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Antoine Boileau
CTO and cofounder
"Customer feedback has always been key to improving how teams work. With Synopsis, I’m proud to bring AI to organizations that want to understand their users more deeply and act with confidence."
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Antoine Pezé
CEO and cofounder
"After 10 years of listening to users, I’m still amazed by what we learn with customer feedback. I cofounded Synopsis to bring the user voice directly to teams who build and shape products every day, allowing them to be more powerful."
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Thomas Wickham
COO and cofounder
"Using customer feedback is a continuous process of learning. Every insight we uncover helps us design better experiences. With Synopsis, we’re making that learning accessible to all teams, across all industries."
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