Social listening + Customer Experience platform
Unlock insights
from your most engaged audience
💢 Identify critical pain points from your customer feebdack
🧭 Monitor your customer experience in real-time
🌟 Discover key influencers already active and engaged with your brand
Great brands inspire great communities.
That’s where real insight happens.
Our clients: Luxury - Automotive - Retail
Act smarter: get a clear synthesis of what your customers say
Connect the Synopsis platform to your most relevant feedback sources: social media, forums, csv files and more.
Easily generate insights — synthesized pain points and key signals — using best-in-class AI for sentiment analysis and verbatim classification.
Convince your organisation to act with robust data and useful KPIs.
Social media
managers
Discover insight about your true brand perception directly from feedback of your customer and enthusiast communities. This comprehensive intelligence empowers you to anticipate market trends and proactively shape your brand strategy.
Customer Experience
managers
Identify specific pain points and delightful moments within the customer journey by analyzing raw, unsolicited feedback from forums and online communities. This authentic Voice of the Customer enables you to prioritize customer experience improvements based on what truly impacts users.
They are talking about us
Adopt Synopsis now
You can’t afford to invest in the wrong priorities.
You shouldn’t rely on guesswork when your customers are speaking loud and clear.
You don’t have time to read thousands of feedback lines.
Synopsis gives you clarity and speed,
so you can act fast, align teams, and make smarter decisions.